The Retreat Company

Terms & Conditions

Please read these terms and conditions of use carefully before you start to access or use our website at The Retreat Company website is provided by The Retreat Company Online Services Ltd trading as “The Retreat Company”, whose registered office is at West Walk Building, 110 Regent Road, Leicester LE1 7LT with company number 09565991

By accessing The Retreat Company website you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not accept all of these Terms, then you may not use our website. In these Terms, ‘we’, ‘us’, ‘our’ or ‘The Retreat Company’ refers to The Retreat Company Online Services Ltd, trading as The Retreat Company and ‘you’ or ‘your’ refers to you as the user of our website.

We may amend these Terms, for any reason at any time. If these Terms are amended, we will post the revised terms and conditions on our website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of our website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes.

1. The Retreat Company is a website that provides an online directory of retreats, activities and other related services (“Retreat Services”). The website provides descriptions of a wide range of retreats and connection to the retreat providers and is designed to promote such Retreat Services.

All Retreat Services are provided by independent suppliers, hotels, tour operators or other third parties (“Supplier/s”) and it is these Suppliers that are responsible for providing, setting or controlling the prices applicable to any of the Retreat Services displayed on The Retreat Company website.

We have no involvement in, or control over, any of the Retreat Services that are provided by Suppliers and it is those Suppliers that are responsible for providing any Retreat Services that we may feature and/or promote on our website. The Retreat Company acts as an advertising intermediary only.

2. Display and Accuracy of Retreat Services

The information, photographs and other descriptive content featured on our website are provided by the Suppliers and are collated and published by us. We make reasonable efforts to ensure that all such content provides a fair and accurate representation of the Retreat Services in question, however we shall not be liable for any inaccuracies.

We do not provide any endorsements, support, representations, guarantees or warranties as to the quality, safety, standard or hygiene of the Retreat Services. Occasionally, problems mean that some facilities or services stated as being available in certain Retreat Services become unavailable or subject to restriction. We cannot accept responsibility for any changes or closures to amenities or attractions mentioned on our website.

Should you therefore wish to make a booking of any Retreat Services, it remains your responsibility to fully satisfy yourself as to the suitability, adequacy and appropriateness of the Retreat Services that are of interest to you and it is your sole decision whether to purchase any Retreat Services from a Supplier.

Please note, any information or prices, including discount offers, which may be shown on our website from time to time may have changed by the time you come to book with any of the Suppliers who are featured on our website. Since we have no control over the Retreat Services it is not possible for us to guarantee the prices displayed on our website. Whilst reasonable efforts are made to ensure the accuracy of the prices and information provided, regrettably prices change and errors do occasionally occur. You must therefore ensure you check all details of your chosen Retreat Services (including the price) with your chosen Supplier (s) at the time of booking.

3. Making a Booking of Retreat Services

When displaying Retreat Services, our website will provide links to contact, or visit the website of, the applicable Supplier.

As such, should you decide to make a booking of any Retreat Services featured on our website, you will need to make that booking with the Supplier directly and you will, therefore, enter into a contract with the applicable Supplier for the Retreat Services you have purchased. We will not be a party to that contract and will have no responsibility for any Retreat Services provided or for anything that may go wrong during the provision of the Retreat Services.

Nothing on this website constitutes an offer by us to sell to you any of the Retreat Services or to enter into any contract with you in respect of any Retreat Services. All Retreat Services featured or referred to on our website are at all times subject to availability and no warranties, promises or representations are given as to availability.

4. Conditions of Suppliers

The Suppliers provide Retreat Services in accordance with their own terms and conditions. The Suppliers’ terms and conditions will apply to any booking of Retreat Services that you may decide to make. Some of these terms and conditions may limit or exclude the Supplier’s liability to you, usually in accordance with applicable International Conventions. The terms and conditions are available directly from the Supplier upon request.

5. Our Liability

Should you decide to make a booking of Retreat Services, your contract will be directly with the applicable Supplier. We do not act as Agent for the Suppliers nor do we have any responsibility for or involvement in your booking. We do not accept any liability whatsoever for Retreat Services displayed on our website, or any losses of whatever nature suffered by you as a result of booking Retreat Services with Suppliers who we feature. We accept no liability in relation to any contract you enter into or for any Retreat Services you purchase or for the acts or omissions of any Supplier(s) or other person(s) or party(ies) connected with any Retreat Services.

Nothing contained in these Terms excludes or limits our liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

To the extent permitted by law, we hereby expressly exclude any responsibility and liability for:

  • any loss or damages to, or viruses that may infect, your computer equipment or other property as the result of your access to our website, your downloading of any content from our website; or
  • any loss or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with:
    1. any use of our website, or our content; or
    2. any failure or delay (including without limitation the use of or inability to use any component of this website for reservations or booking);

6. Intellectual Property

All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers or Suppliers, and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent.

All copyright, trademark and other proprietary rights notices presented on our website must appear on any copy you print.

Your use of and access to our website does not grant you any license or right to use any of the marks included on our website.

7. Use of Our Website

  1. access the site with any manual or automated process for any purpose other than your personal use or for inclusion of The Retreat Company pages in a search index. Use of any automated system or software to extract data from our website (‘screen scraping’), for commercial or non-commercial purposes, is prohibited;
  2. violate the restrictions in any robot exclusion headers on our website or bypass or circumvent other measures employed to prevent or limit access to our website;
  3. deep-link to any portion of our website for any purpose;
  4. use any device, software or routine that interferes or attempts to interfere with the normal operation of our website or take any action that imposes an unreasonable load on our computer or network equipment;
  5. reproduce, duplicate, copy, sell, trade, resell or exploit our website;
  6. use any feature of our website for any purpose that is unlawful, harmful, or otherwise objectionable or inappropriate as determined by us;
  7. post or distribute any material on our website that violates the rights of any third party or applicable law;
  8. use our website to collect or store personal data about others;
  9. use our website for any commercial purpose unless we’ve given you written permission;
  10. transmit any ad or promotional materials on our website.

8. Links

Our website may contain links to other websites that we do not operate or control and for which we are not responsible (“Other Websites”). We provide these links for your reference and convenience and do not endorse the contents of Other Websites and accept no responsibility for them or for any loss or damages that may arise from your use of them. You should refer to the separate terms of use, privacy policies and other rules posted on Other Websites before you use them. You agree not to create a link from any website, including any website controlled by you, to our website.

9. Jurisdiction and Applicable Law

These Terms are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

10. General

We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on this website and without notice from time to time.

We aim to provide uninterrupted access to our website but we make no warranty that your access to our website will be uninterrupted, timely or error free. We reserve the right to suspend, restrict or terminate your access to this website at any time.

Please note that when you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.